How to claim

How to claim

In association with Thornside Pet Healthcare Insurance and underwritten by Amtrust International. 

Our claims department is staffed with veterinary nurses so that you can rely on expert and professional help. When you need to make a claim simply call us on 0870 240 1495* and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.

* Telephone lines are open Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday and Public Holidays closed.

UIA Pet Insurance is arranged and administered by Thornside Pet Healthcare Insurance, which is a trading name of BDML Connect. Thornside Pet Healthcare Insurance is underwritten by Amtrust International, Registered Address PO Box 10534, Dublin (Registered No 203014) and administered by BDML Connect Ltd, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL (Registered No 2785540). Both companies are authorised and regulated by the Financial Services Authority.

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What our clients say

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"The advisors on the Customer service line are very friendly and informative and will explain everything in detail if required. An excellent, friendly and value for money insurance. "
Ms Williamson, Nottingham

 

UNISON, Unite, CWU, Usdaw, NASUWT, RMT, Ramblers' Association, BFAWU, FBU and NAPO are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd, which are both authorised and regulated by the Financial Services Authority. *10% of consumers could achieve this saving when purchasing UIA combined buildings and contents insurance.