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Please select what you would like to contact us about:

Home Insurance 

If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.

Phone 

Home Insurance  Phone  Opening hours*
Sales  01438 761761 8.30am to 8pm Monday to Friday, and 9am to 1pm Saturday
Customer Service  01438 761776 8.30am to 6pm Monday to Friday
Claims  01438 51 88 55
(Call rates may vary)
24 hours a day, 7 days a week
Landlord's Insurance and Insurance for renters  0800 783 1206 8am to 9pm Monday to Friday, 8am to 8pm Saturday, 10am to 6pm Sunday
Home Emergency Sales  0800 012 1591 8.30am to 8pm Monday to Friday, and 9am to 1pm Saturday
Home Emergency Claims:     
Policy taken out after 21st October 2009 0844 249 8455 24 hours a day, 7 days a week
Policy taken out on or before 21st October 2009 0844 880 8023 24 hours a day, 7 days a week

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Home insurance  Email 
Sales  sales@uia.co.uk 
Customer Service  service@uia.co.uk 
Claims  webclaims@uia.co.uk 

Travel Insurance 

If you have a question about Travel insurance you can get in touch with us by phone or email.

Phone 

Travel Insurance  Phone  Opening hours*
Sales  0800 496 3253

8am to 8.30pm Monday to Friday, 9am to 6pm Saturday

Policies taken out on or before 31st October 2011:     
Customer Service   01438 761760  8.30am to 6pm Monday to Friday
Claims   0845 122 3280  24 hours a day, 7 days a week
     
Policies taken out on or after 1st November 2011:     
Customer Service  0800 496 3254 8am to 8.30pm Monday to Friday, 9am to 6pm Saturday
Claims:      
Standard Policy (underwritten by Mapfre)   0207 748 0672 9am to 5pm Monday to Friday
24 hour medical assistance (standard Mapfre policy)  0207 748 0671 24 hours a day, 7 days a week
Medical Policies taken out between 1st November and 19th December 2012     
Medical Conditions Policy (underwritten by Groupama)  

0843 208 1910

Quote scheme no. A100
24 hours a day, 7 days a week
First Assist - 24 hour Medical assistance (Groupama policy) 

0208 763 3119

+44 208 763 3119

24 hours a day, 7 days a week
Travel Legal Expenses (Groupama policy) 0843 208 2031   
Financial Failure (underwritten by Groupama) 0208 776 3752  
Medical Policies taken out from 20th December 2012     
Medical Conditions Policy (underwritten by Mapfre) 0207 748 6479  
Ireland Assist - 24 hour Medical assistance (underwritten by Mapfre) 0207 748 0521  
Travel Legal Expenses 0207 748 6479  
     
Complaints  01924 207097 8.30am to 8pm Monday to Friday, 9am to 6pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Travel Insurance  Email 
Customer Service Policies taken out on or before 31st October 2011:  service@uia.co.uk 
Customer Service Policies taken out on or after 1st November 2011:  uiatravelinsurance@heathlambert.com 

Car Insurance 

UIA Car Insurance is available to new customers, all existing UIA insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers. 

If you have a question about Car insurance you can get in touch with us by phone or email.

Phone 

Car Insurance  Phone  Opening hours*
Sales  0800 496 3256 8.30am to 8pm Monday to Friday, 9am to 6pm Saturday
Renewing your policy  0800 496 3258  
Customer Service  0800 496 3257 8.30am to 6pm Monday to Friday, 9am to 1pm Saturday
Claims  0870 527 5136 8.30am to 6pm Monday to Friday, 9am to 1pm Saturday
Lost Keys (Policies taken out on or before 1st September 2013) 0845 303 0550 24 hours a day, 7 days a week
Lost Keys (Policies taken out on or after 2nd September 2013) 0871 230 1213 24 hours a day, 7 days a week
Complaints  (Policies taken out on or before 1st September 2013) 01924 207097 8.30am to 6pm Monday to Friday, 9am to 1pm Saturday
Complaints (Policies taken out on or after 2nd September 2013) 0800 952 2104 8.30am to 6pm Monday to Friday, 9am to 1pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Car Insurance  Email 
Customer Service   uiacarinsurance@heathlambert.com 
 

Pet Insurance 

If you have a question about Pet insurance you can get in touch with us by phone.

Phone 

Pet Insurance  Phone  Opening hours*  
Customer Service  0844 335 1589
 
8am to 8pm Monday to Friday, 9am to 5pm Saturday
Claims  0844 335 1201 8am to 8pm Monday to Friday, 9am to 1pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

General Enquiry 

If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section

Phone 

General Enquiry  Phone  Opening hours*  
Main switchboard  01438 761761 9am to 5pm Monday to Friday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

General Enquiry  Email 
For general information about UIA  info@uia.co.uk 
For Customer Service  service@uia.co.uk 

Post 

If you prefer, you can write to us at:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK

In Person
How to find us:

  1. Leave A1(M) at J7 (South Stevenage)
  2. Follow A602, Broadhall Way, until you reach a roundabout
  3. Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
  4. At next roundabout, turn right into Six Hills Way
  5. At next roundabout, turn right into B197, London Road
  6. Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
  7. Kings Court is the red brick building with a large round window in the centre, opposite Asda
  8. Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors

Find us with Google Maps.

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How to Complain 

We always try to give you the best possible service, but we know that occasionally problems can occur.  If you need to make a complaint please email us at complaints@uia.co.uk, alternatively you can can call us on 01438 761764 or write to us at the above address and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Download our Complaints Procedure 

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Media 

Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:

Phone Jodie Brennan 01438 761761
Email jodie.brennan@uia.co.uk 

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*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.

 

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What our clients say

Simply the best

"The advisors on the Customer service line are very friendly and informative and will explain everything in detail if required. An excellent, friendly and value for money insurance. "
Ms Williamson, Nottingham

 

UNISON, Unite, CWU, Usdaw, NASUWT, RMT, Ramblers' Association, BFAWU, FBU, NAPO and GMB are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd.  UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. UIA (Insurance Services) Ltd is authorised and regulated by the Financial Conduct Authority.  CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd.

 

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