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Contact us

Please select what you would like to contact us about:

Home Insurance 

If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.

Phone 

Home Insurance  Phone  Opening hours*
Sales  01438 761761 8.30am to 8pm Monday to Friday, and 9am to 1pm Saturday
Customer Service  01438 761776 8.30am to 6pm Monday to Friday
Claims  01438 51 88 55
(Call rates may vary)
24 hours a day, 7 days a week
Home Emergency Claims:     
Policy taken out after 21st October 2009 0333 000 7970 24 hours a day, 7 days a week
Policy taken out on or before 21st October 2009 0844 880 8023*
*Calls cost 7p per minute plus your phone company's access charge
24 hours a day, 7 days a week

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Home insurance  Email 
Sales   sales@uia.co.uk 
Customer Service   support@uia.co.uk 
Claims   webclaims@uia.co.uk 

Travel Insurance 

If you have a question about Travel insurance you can get in touch with us by phone or email.

Phone 

Travel Insurance  Phone  Opening hours*
Stand Alone Travel Insurance   

 

Sales  01924 207 595 8am to 8.30pm Monday to Friday, 9am to 6pm Saturday
24 hr Medical Helpline 0207 748 0671 24 hours a day, 7 days a week
Claims  0207 748 0672 24 hours a day, 7 days a week
     
Tired Flexi/Tiered Signature Policy Travel Insurance     
24hr Medical Helpline 0207 748 2964 24 hours a day, 7 days a week
Claims Helpline   0207 748 2965 24 hours a day, 7 days a week

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Travel Insurance  Email 
Customer Service Policies taken out on or before 31st October 2011:  support@uia.co.uk 
Customer Service Policies taken out on or after 1st November 2011:  support@uia.co.uk   

Car Insurance 

UIA Car Insurance is available to new customers, all existing UIA insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers. 

If you have a question about Car insurance you can get in touch with us by phone or email.

Phone 

Car Insurance  Phone  Opening hours*
Sales  08444 939 006*
*Calls cost 7p per minute plus your phone company's access charge
8.30am to 8pm Monday to Friday, 9am to 6pm Saturday
Customer Service  08444 930 870*
*Calls cost 7p per minute plus your phone company's access charge
8.30am to 6pm Monday to Friday, 9am to 1pm Saturday
Claims  08444 931 327*
*Calls cost 7p per minute plus your phone company?s access charge
8.30am to 6pm Monday to Friday, 9am to 1pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Car Insurance  Email 
Customer Service   info@autonetinsurance.co.uk 
 

Pet Insurance 

If you have a question about Pet insurance you can get in touch with us by phone.

Phone 

Pet Insurance  Phone  Opening hours*  
Customer Service  0844 335 1589*
*Calls cost 7p per minute plus your phone company's access charge
 
8am to 8pm Monday to Friday, 9am to 5pm Saturday
Claims  0844 335 1201*
*Calls cost 7p per minute plus your phone company's access charge
8am to 8pm Monday to Friday, 9am to 1pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

General Enquiry 

If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section

Phone 

General Enquiry  Phone  Opening hours*  
Main switchboard  01438 761761 9am to 5pm Monday to Friday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

General Enquiry  Email 
For general information about UIA  support@uia.co.uk 
For Customer Service  service@uia.co.uk 

Post 

If you prefer, you can write to us at:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK

In Person
How to find us:

  1. Leave A1(M) at J7 (South Stevenage)
  2. Follow A602, Broadhall Way, until you reach a roundabout
  3. Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
  4. At next roundabout, turn right into Six Hills Way
  5. At next roundabout, turn right into B197, London Road
  6. Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
  7. Kings Court is the red brick building with a large round window in the centre, opposite Asda
  8. Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors

Find us with Google Maps.

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How to Complain 

We always try to give you the best possible service, but we know that occasionally problems can occur.  If you need to make a complaint please email us at complaints@uia.co.uk, alternatively you can can call us on 01438 761764 or write to us at the above address and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Download our Complaints Procedure 

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Media 

Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:

Phone Jodie Brennan 01438 761761
Email jodie.brennan@uia.co.uk 

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*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.

 

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What our clients say

Simply the best

"The advisors on the Customer service line are very friendly and informative and will explain everything in detail if required. An excellent, friendly and value for money insurance. "
Ms Williamson, Nottingham

 

UNISON, Unite, CWU, Usdaw, NASUWT, RMT, Ramblers' Association, BFAWU, FBU, NAPO and GMB are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd.  UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. UIA (Insurance Services) Ltd is authorised and regulated by the Financial Conduct Authority.  CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd.

 

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