Pet FAQ

Q: What is cover for ongoing conditions?

A: Many pet insurers limit cover for ongoing conditions for only 12 months. At UIA we recognise that some illnesses go on beyond that, maybe even for the rest of the pets life. Our policy will continue to cover your pet, up to the policy limit, for ongoing claims subject to cover remaining in force and payment of premium. Pre?existing conditions are excluded from cover.

Q: What should I do if I need to claim on my pet insurance

A: UIA make it a very simple process. Simply call us on 0870 240 1495 and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.

Q: Is there any advantage to paying my pet insurance premiums by Direct Debit?

A: Yes, not only does it break your premium down into very affordable payments, but there is no interest to pay whatsoever, the annual premium is simply divided equally over 12 months. When your policy falls due for renewal you will receive you renewal documents through the post and can relax in the knowledge that your cover will continue unless you advise us otherwise.

Q: Is it safe to pay for my policy on the Internet?

A: Yes. Our site uses 128-bit encryption that disguises and protects your personal and payment details and prevents them from being accessed by or disclosed to third parties.

Q: I have never insured my pet, why do I need to?

A: Rising veterinary costs can make a trip to the vet a costly one. According to our partner Thornside Pet Healthcare Insurance, the average vet bill is over £270 and more serious treatment can be considerably more.  Insuring your pet is therefore a sensible move with the added peace of mind of knowing you could be covered for any damage or injury your pet might cause another person.