For the purpose of the Data Protection Act 1998 (the Act), the data controller is UIA (Insurance) Limited (Company Registration Number AC000532) of Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
Any information you provide via this Website (the Site) will not be passed to third parties for uses other than that of administering policies or for analysis. It may also be used to keep you informed of other products and services from UIA. By submitting information via the Site, you consent to the use of that information as detailed above, however you may contact us at anytime to have your details removed.
We protect your information through the use of firewalls to prevent unauthorised traffic to the servers, which are located in secure premises and are under constant surveillance to stop unauthorised access.
The Internet is a global medium; consequently your information may be transferred outside the European Economic Area en route to our servers. By submitting information via the Site, you consent to such transfer.
Security
Because the confidentiality of your personal and financial details is very important our Web site secures your private information using a VeriSign SSL Certificate. That is why this website uses 256-bit encryption that utilises SSL (Secure Sockets Layer).
It works by automatically scrambling the information you send over the web to make it meaningless. Once it arrives, we have the key to de-scramble the words. When you fill in any personal information or payment details, you will be in a secure area of the site. You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with https://. The letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it.
In some instances the web page may not display https:// or a padlock; this is often the case with websites that use framesets. You can still confirm the security settings on these pages by right-clicking on the page and selecting 'properties'. If the page is secure the address line will begin https://. If you are using a Firefox browser then you will need to select 'This Frame > View Frame Source', and not 'properties'.
All the information that we save for you is protected by firewalls and a wide range of IT security measures.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Online Chat
When you use the online chat your user name, geographical location, browser, PC specification, pages visited on the site and a transcript of the entire online chat is stored securely in the online chat database. We use this information to measure site activity and to develop ideas for improving our site.
Cookie policy
Use of cookies on our site
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
There two types of cookies used on this website:
- Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
- Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
How UIA uses cookies and what information we collect
When you visit our website we send you a cookie. Cookies may be used in the following ways:
- To help us recognise you as a unique visitor (just a number) when you return to our website. They contain no personal information about you.
- To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Please note that we do not use third party tracking cookies in any respect.
The cookies used on the Site do not include any information that others could read and understand about you such as your name or any account or policy number. They contain no personal information about you.
It is also possible to delete cookies, which may already be on your hard drive from previously logging on to the Site. However, deleting certain cookies may result in difficulties in navigating around the Site.
By deleting cookies, information collected to date becomes redundant. We will still hold the information about the cookie on our system however we will not be able to identify your computer the next time you visit the Site. The information we hold about that cookie becomes completely unidentifiable as soon as you have deleted it from your computer.
Disabling/enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. Please refer to your internet browser's 'help' facility. However, you may not be able to use all the interactive features of our site if cookies are disabled.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your information.