Contact us
Please select what you would like to contact us about:
If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.
| Home Insurance | Phone | Opening hours |
| Sales | 01438 761790 | 8.30am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Customer Service | 01438 761776 | 8.30am to 6pm Monday to Friday |
| Claims | 0845 784 2842 (Call rates may vary) |
24 hours a day, 7 days a week |
| Home from Home | 0800 783 1206 | 8am to 9pm Monday to Friday, 8am to 8pm Saturday, 10am to 6pm Sunday |
| Home Emergency Sales | 01438 761790 | 8.30am to 8pm Monday to Friday, and 9am to 1pm Saturday |
| Home Emergency Claims: | ||
| Policy taken out after 21st October 2009 | 0844 249 8455 | 24 hours a day, 7 days a week |
| Policy taken out on or before 21st October 2009 | 0844 880 8023 | 24 hours a day, 7 days a week |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
| Home insurance | |
| Sales | sales@uia.co.uk |
| Customer Service | service@uia.co.uk |
| Claims | webclaims@uia.co.uk |
If you have a question about Travel insurance you can get in touch with us by phone or email.
| Travel Insurance | Phone | Opening hours |
| Sales/Customer Service | 01438 761760 | 8.30am to 6pm Monday to Friday |
| Claims | 0845 122 3280 | 24 hours a day, 7 days a week |
| Airport Parking and Hotels | 0845 803 4504 | 9.00am to 5.30pm Monday to Friday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
| Travel Insurance | |
| Customer Service | service@uia.co.uk |
| Airport Parking and Hotels | customerservices@essential travel.co.uk |
Car insurance is only available to members of Usdaw, CWU, BFAWU, RMT, FBU, NAPO and Ramblers.
If you have a question about Car insurance you can get in touch with us by phone or email.
| Car Insurance | Phone | Opening hours |
| Usdaw Members | 0800 376 0300 | 8.30am to 8pm Monday to Friday, 9am to 4pm Saturday |
| CWU Members | 0800 013 2298 | 8.30am to 8pm Monday to Friday, 9am to 4pm Saturday |
| Ramblers' Members | 0800 013 0064 | 8.30am to 8pm Monday to Friday, 9am to 4pm Saturday |
| BFAWU, RMT, FBU and NAPO | 0845 842 8421 | 8.30am to 8pm Monday to Friday, 9am to 4pm Saturday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
| Car Insurance | |
| Sales | sales@uiamotorinsurance.co.uk |
If you have a question about Pet insurance you can get in touch with us by phone.
| Pet Insurance | Phone | Opening hours |
| Customer Service | 0870 241 0319 | 8am to 8pm Monday to Friday, 9am to 1pm Saturday |
| Claims | 0870 240 1495 | 8am to 8pm Monday to Friday, 9am to 1pm Saturday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section
| General Enquiry | Phone | Opening hours |
| Main switchboard | 01438 761761 | 9am to 5pm Monday to Friday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
| General Enquiry | |
| For general information about UIA | info@uia.co.uk |
| For Customer Service | service@uia.co.uk |
If you prefer, you can write to us at:
UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK
In Person
How to find us:
- Leave A1(M) at J7 (South Stevenage)
- Follow A602, Broadhall Way, until you reach a roundabout
- Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
- At next roundabout, turn right into Six Hills Way
- At next roundabout, turn right into B197, London Road
- Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
- Kings Court is the red brick building with a large round window in the centre, opposite Asda
- Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors
Find us with Google Maps.
We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint please email us at complaints@uia.co.uk, alternatively you can can call us on 01438 761764 or write to us at the above address and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Download our Complaints Procedure
Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:
Phone Jodie Scott 01438 761761
Email jodie.scott@uia.co.uk