Contact Us
Please select what you would like to contact us about:
COVID-19, Helping our Members
We understand that your financial circumstances might have changed recently and how unsettling this must be, but try not to worry. If you think that you might find it difficult to make your monthly payment to us, please call our customer service team straight away and we'll do what we can to help you. Give us a call on 01438 761776 or email us at support@uia.co.uk.
If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.
Home Insurance | Phone | Opening hours* |
Sales | 0800 064 8424 | 9am to 6pm Monday to Friday |
Customer Service | 01438 761776 | 8:30am to 6pm Monday to Friday |
Claims | 01438 51 88 55 (Call rates may vary) |
24 hours a day, 7 days a week |
Home Emergency Claims | 0333 000 7970 | 24 hours a day, 7 days a week |
24 Hour Legal Helpline | 0333 000 7875 | 24 hours a day, 7 days a week |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
Home insurance | |
Sales | sales@uia.co.uk |
Customer Service | support@uia.co.uk |
Claims | claims@uia.co.uk |
If you have a question about Travel insurance you can get in touch with us by phone or email.
Policies purchased or renewed before 1st November 2021
Single and Multi Trip Cover Travel Insurance
Phone | Opening | |
Sales & Customer Service | 01708 33 90 95 | 9am to 5:30pm Monday to Friday, Saturday & Sunday Closed |
24hr Medical Helpline | 02077 48 05 21 | 24 hours a day, 7 days a week |
Claims | 02077 48 64 79 | 9am to 5pm Monday to Friday |
Travel Insurance (if shown on your UIA Home Insurance policy schedule)
Phone | Opening | |
24hr Medical Helpline | 02077 48 29 64 | 24 hours a day, 7 days a week |
Claims Helpline | 02077 48 29 65 | 9am to 5pm Monday to Friday |
Policies purchased on or after 1st November 2021
Single and Multi Trip Cover Travel Insurance
Phone | Opening | |
Sales & Customer Service | Monday to Friday: 08:30 to 18:00 Saturday: 09:00 to 17:00 Sunday: Closed |
|
24hr Medical Helpline | 24 hours a day, 7 days a week | |
Claims | 9am to 5pm Monday to Friday |
Travel Insurance (if shown on your UIA Home Insurance policy schedule)
Phone | Opening | |
24hr Medical Helpline | 01273 071 784 | 24 hours a day, 7 days a week |
Claims Helpline | 01420 259 049 | 9am to 5pm Monday to Friday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
Travel Insurance | |
Single and Multi-trip cover purchased on or after 1st November 2021 | info@reactiveclaims.com |
24hr Medical Helpline | operations@maydayassistance.com |
Online Claims Form | www.reactiveclaims.com/RegisterTravelClaim.aspx |
Travel Insurance | |
Single and Multi-trip cover purchased or renewed between 1st November 2020 to 31st October 2021 | info@allclearinsurance.com |
Travel Insurance | |
If shown on your UIA Home Insurance policy schedule | info@reactiveclaims.com |
UIA Mutual Car Insurance is available to new customers, all existing UIA Mutual insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers.
If you have a question about Car insurance you can get in touch with us by phone or email.
Car Insurance | Phone | Opening hours* | |
Sales | 0800 587 5422 |
9am to 7pm Monday-Friday, 9am to 3pm Saturday, 10am to 2pm Sunday | underwriting@uiamotorinsurance.co.uk |
Customer Service | 01553 845098 | 9am to 7pm Monday-Friday, 9am to 3pm Saturday, 10am to 2pm Sunday | contact-us@uiamotorinsurance.co.uk |
Claims | 0344 381 7849 | 9am to 7pm Monday-Friday, 9am to 3pm Saturday, 10am to 2pm Sunday | claims@uiamotorinsurance.co.uk |
Renewals | 01553 845099 | 9am to 7pm Monday-Friday, 9am to 3pm Saturday, 10am to 2pm Sunday | renewals@uiamotorinsurance.co.uk |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
If you have a question about Pet insurance you can get in touch with us by phone.
Pet Insurance | Phone | Opening hours* |
Sales | 0333 003 2271 | 8am to 7pm Monday to Friday, 9am to 1pm Saturday |
Customer Service | 0333 003 2271 | 9am to 6pm Monday to Friday, 9am to 1pm Saturday |
Claims | 0333 003 2275 | 9am to 6pm Monday to Friday, 9am to 1pm Saturday |
*Please be aware Sales and Customer Services will be closed on Friday 8th May & Monday 25th May 2020 due to the bank holidays.*
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
Out of Hours
Due to the ongoing impact of Covid-19 we are working on a reduced workforce and have temporarily reduced our call centre operating hours. Our offices are now closed and will be open from 9am Monday to Saturday.
During Opening hours
Due to the ongoing impact of Covid-19 we are working on a reduced workforce so your call may take longer to answer
If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section
General Enquiry | Phone | Opening hours* |
Main switchboard | 01438 761761 | 8.30am to 6pm Monday to Friday |
For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.
General Enquiry | |
For general information about UIA | support@uia.co.uk |
For Customer Service | support@uia.co.uk |
If you prefer, you can write to us at:
UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK
- Leave A1(M) at J7 (South Stevenage)
- Follow A602, Broadhall Way, until you reach a roundabout
- Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
- At next roundabout, turn right into Six Hills Way
- At next roundabout, turn right into B197, London Road
- Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
- Kings Court is the red brick building with a large round window in the centre, opposite Asda
- Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors
Find us with Google Maps.
We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint please email us at complaints@uia.co.uk, alternatively if your complaint is regarding a policy with us you can call us on 01438 761 764. And, if your complaint is regarding a claim please call us on 01438 761 743.
You can also put your complaint in writing by sending it to the above address (please include the relevant department in the address) and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Our Complaints Procedure is available to download.
Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:
Jon Goodchild
Phone: 07768 504 173
Email: jon.goodchild@uia.co.uk
*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.