Contact Us

Please select what you would like to contact us about:

• Home insurance
• Travel insurance
• Car insurance
• Pet insurance
• General enquiry
• Jobs
• Media
• Complaints

Home Insurance

COVID-19, Helping our Members

We understand that your financial circumstances might have changed recently and how unsettling this must be, but try not to worry. If you think that you might find it difficult to make your monthly payment to us, please call our customer service team straight away and we'll do what we can to help you. Give us a call on 01438 761776 or email us at support@uia.co.uk.

If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.

Phone

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

Travel Insurance

If you have a question about Travel insurance you can get in touch with us by phone or email.

Phone

*Please be aware Sales & Customer Service, and Claims will be closed on Friday 8^th May 2020 due to the bank holiday.*

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

Car Insurance

UIA Mutual Car Insurance is available to new customers, all existing UIA Mutual insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers.

If you have a question about Car insurance you can get in touch with us by phone or email.

Phone

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Pet Insurance

If you have a question about Pet insurance you can get in touch with us by phone.

Phone

*Please be aware Sales and Customer Services will be closed on Friday 8^th May & Monday 25^th May 2020 due to the bank holidays.*

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud. 

Out of Hours

Due to the ongoing impact of Covid-19 we are working on a reduced workforce and have temporarily reduced our call centre operating hours. Our offices are now closed and will be open from 9am Monday to Saturday.

During Opening hours

Due to the ongoing impact of Covid-19 we are working on a reduced workforce so your call may take longer to answer

General Enquiry

If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section

Phone

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

Post

If you prefer, you can write to us at:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK

In Person
How to find us:

1. Leave A1(M) at J7 (South Stevenage)
2. Follow A602, Broadhall Way, until you reach a roundabout
3. Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
4. At next roundabout, turn right into Six Hills Way
5. At next roundabout, turn right into B197, London Road
6. Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
7. Kings Court is the red brick building with a large round window in the centre, opposite Asda
8. Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors

Find us with Google Maps.

back to top

How to Complain

We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint please email us at complaints@uia.co.uk, alternatively if your complaint is regarding a policy with us you can call us on 01438 761 764. And, if your complaint is regarding a claim please call us on 01438 761 743.

You can also put your complaint in writing by sending it to the above address (please include the relevant department in the address) and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Our Complaints Procedure is available to download.

back to top

Media

Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:

Phone: Mary Webb 01438 761 707
Email: Mary.Webb@uia.co.uk

back to top

*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.