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All the latest updates from around our business, and beyond…

Giving something back

UIA Charitable Foundation

The UIA Charitable Foundation is our independent grant-making foundation that gives financial support to charities. In 2017, we donated a total of £20,000 to good causes close to the hearts of our committee, trade union partners and colleagues.

This included supporting two charities near our head offices in Stevenage. These were Stevenage Haven, which provides shelter and support for single people experiencing homelessness; and Stevenage Community Foodbank, which helps people in sudden financial crisis who can’t afford to put food on the table. As well as donating to each of these worthwhile charities, our colleagues also pledged their time and support by collecting and donating supplies and food items.

During 2017, we also continued our support towards War on Want, a charity which fights global poverty; Ellesmere Port & Neston Romanian Appeal (Children International), an organisation that helps prevent poverty among young people in Romania; and Banana Link, a charity which raises awareness of the poor living and working conditions faced by banana and pineapple producers in Latin America, Africa and the Caribbean.

Colleague fundraising

In 2017, we raised almost £5,000 for a number of good causes through our colleague fundraising efforts.

One such organisation we supported was Garden House Hospice Care in Letchworth Garden City through initiatives such as staff collections, a Christmas raffle and a book club. During 2018, we have continued to fundraise by supporting the Charlie Chick Easter Campaign, donating over 600 Cadbury’s Creme Eggs to the hospice for its volunteers to sell with knitted chicks. Through our donation, we hope to raise £1,000 for the hospice.

Other causes that colleagues did their bit to fundraise for in 2017 included Red Nose Day, BBC Children in Need and the We Love Manchester Emergency Fund.


As well as giving grants and fundraising for good causes, we also provide sponsorship. In 2017, one of the main beneficiaries of our support was Paralympic bronze-medal-winning swimmer Amy Marren, who received £20,000 towards her training and competition costs.


What do you think?

We continually strive to provide you with the best customer experience. Thank you for taking the time to give us your feedback via our ‘How are we doing?’ customer questionnaire. Here’s how we did in 2017…

  • 91% of respondents were happy with our customer service
  • 89% thought we were good value for money
  • 89% were satisfied with our cover levels
  • 80% of respondents said we were pleasant and friendly on the phone

Discover more about how we’re working to further improve your customer experience in our interview with our Customer Experience Team 


Your data protected

In light of the recent alleged data breaches by Cambridge Analytica and Facebook, it’s become more important than ever that companies are transparent about what data they store on you and how it’s being used.

25th May 2018 sees the new General Data Protection Regulation (GDPR) comes into law across Europe. Find out what this means for you here


Online revamp

If you’ve had a peek at our website lately, you might have noticed a few changes. This is because we’ve been busy improving the customer experience so that it’s easier to get a quote online, talk to an Advisor and get the answers you need. Plus, we’re now completely mobile friendly, so you can sign up for our services whenever and wherever you are.

We’d love to hear what you think! Send us your feedback to support@uia.co.uk

UIA Mutual is a trading name of UIA (Insurance) Ltd. UIA (Insurance) Ltd is a member of the Association of British Insurers and is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registration Number 2898R). UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 110863). CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd. Principal and Registered Office Address in England at Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP.