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News & Views

All the latest updates from our business and beyond…


Our Charitable Foundation is our independent grant-making foundation that gives financial support to charities. In 2018, we donated over £15,000 to charities and good causes close to the hearts of our committee and colleagues.

In 2018, we continued to support two organisations close to our head offices in Stevenage. These were Stevenage Community Foodbank, which helps people in sudden financial crisis who can’t afford to put food on the table, and Stevenage Haven, which provides shelter and support for homeless young people. As well as donating to each of these worthwhile charities, our employees also pledged their time and support by collecting and donating food and toiletries for Stevenage Community Foodbank.

Our colleagues also got involved in other charitable endeavours throughout 2018, including raising £406.82 for Children in Need and donating 625 cream eggs to Garden House Hospice’s Charlie Chick Easter Campaign. The eggs are sold by volunteers along with hand-knitted chicks to raise money for the hospice.

The decision was taken to close our Charitable Foundation at the end of the financial year, however UIA will continue to support good causes during 2019 and beyond.


We were delighted by the responses to 2018’s ‘How Are We Doing?’ questionnaire and to know that we’re continuing to provide a high level of quality customer service. Thank you for taking the time to give us your feedback.

  • 93% of respondents recommend us
  • 89% of respondents were satisfied with our customer service
  • 87% of respondents were satisfied with our value for money
  • 84% of respondents were satisfied with our quality of documentation
  • 86% of respondents were satisfied with our cover levels
  • 82% agreed that over the phone we were pleasant and friendly


During 2018, we completed research to find out if we were still in touch with our members’ needs and requirements. We invited all members to participate in a survey, asking why they had purchased from us, what was important in making that decision, whether they intended to renew with us and whether they would recommend us. We also asked specific questions about our members’ experiences of our claims service. 

The results were reassuring, with 89% of members agreeing they were happy with the claims process, and two-thirds of claimants saying they would recommend us. We are re-running this survey and you can participate by visiting https://www.uia.co.uk/member-survey/. The survey closes on 6th July 2019.

In addition, we held some research groups with members and non-members last autumn, to understand what people expect from their insurer, what irritates them within the insurance process and what we can do better. The insight we received from this was invaluable, and has been built into a plan of improvements to be scheduled over the next 18 months.


Flood Re is a joint partnership between the UK Government and insurance companies, and is aimed at making flood cover more affordable for consumers. Every insurer that offers home insurance in the UK must pay into the Flood Re Scheme. This levy raises £180 million every year that is used to cover the flood risks in home insurance policies.

This means when you buy a home insurance policy, your insurer can choose to pass the flood risk element onto Flood Re for a fixed price. If you then make a claim for flooding, your insurer will pay the claim and then be reimbursed by the Flood Re fund.

As a consumer, you don’t need to do anything. You continue to buy your home insurance as normal from UIA, with the reassurance that if you live in a flood-prone area, we will work with Flood Re to help keep your premiums down.

Find out more at www.floodre.co.uk


Last year, new regulation was introduced across Europe to safeguard how people’s personal data is stored online. General Data Protection Regulation (GDPR) made businesses responsible for providing transparency about how members’ personal data is stored and shared. This included details, such as names, addresses, emails, phone numbers and bank details, and also less obvious traits like our ethnicity, political and religious views, and trade union membership status.

At UIA, we complied with GDPR by reviewing and updating our privacy notices, refreshing our consent forms and developing robust processes to ensure all of our members’ data is fully secure and protected. We continue to review our data management processes on an ongoing basis.

If you have any queries about how your data is being handled at UIA, please contact info@uia.co.uk


Did you know that one in four homes in the UK don’t have insurance? Londoners are the least protected, with only 55% of homes having contents cover. With the average household contents valued in excess of £35,000, it would mean you have a lot to lose if you don’t have an insurance policy. But what is home insurance and is it worth paying for? Here are some quick facts…

  • There are two types of home insurance: building insurance and contents insurance. If you own your home, you’d typically have a combined policy covering both, whereas renters would generally only cover for their contents and their landlord would cover the building.
  • The average cost of home contents insurance, at £141 a year, works out at less than £3 a week. This is less than the average amount a person spends on takeaways a week – £4.70.
  • The weekly cost of a combined buildings and contents policy is less than £6 a week, averaging at £309 per year.
  • 28% of all home insurance claims relate to water damage, with the average claim for a burst pipe being £25,000!
  • With the UK’s increasingly erratic weather patterns, storm damage now accounts for 19% of home insurance claims and with climate change speeding up, insurance prices are on the increase worldwide.
  • One in 10 home insurance claims relate to fire damage.
  • Home insurance isn’t a legal requirement, but if you are applying for a mortgage most providers will insist that you have it.

UIA Mutual is a trading name of UIA (Insurance) Ltd. UIA (Insurance) Ltd is a member of the Association of British Insurers and is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registration Number 2898R). UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 110863). CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd. Principal and Registered Office Address in England at Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP.