A Message From Our CEO Regarding Coronavirus
A Message from our CEO, Jon Craven.
As the impact of coronavirus (COVID-19) continues to evolve, we wanted to update you on the steps we are taking to ensure we continue to deliver ongoing support to you, our members and adhere to the latest official guidance.
General support for our policyholders
All our customer facing teams remain operational with policyholders able to update or renew your policies and make a claim. We do however ask where possible, please can you contact us by email in the first instance to aid the processing of any queries. Our email addresses are listed below for ease.
- Home Insurance Customer Service: firstname.lastname@example.org
- Home Insurance Claims: email@example.com
- All Travel Insurance Enquiries: firstname.lastname@example.org
If you are working from home
If you need to work from home because of Government advice or because you are self-isolating, your home insurance cover will not be affected, providing your work is of an office-based nature. If your work is of a different nature and taking place in the home, please contact us to discuss your cover at email@example.com.
Supporting new and existing claimsWe are prioritising our vulnerable claimants and those in alternative accommodation with the hope of returning as many people to their homes as soon as possible. Where appropriate we will be utilising technology to conduct virtual visits to assess smaller claims and limit face to face interactions, protecting you and our suppliers. If you are self-isolating or at increased risk of severe illness from COVID-19 we ask you to advise us when you contact us. Guidance on social distancing and those at increased risk can be found here.
For home insurance policies where travel cover is included, we are posting regular updates on our website here. Please be assured that the travel insurance terms for our existing policyholders will not be affected until your renewal date, but if you have any queries, please contact us at firstname.lastname@example.org.
As these are rapidly changing times, we are keeping up to date with official Government guidance that is issued by regulatory bodies such as the Financial Conduct Authority and the Association of British Insurers and we are regularly reviewing our policies and procedures.
We are committed to keeping you informed of any significant changes to our policies, procedures and your cover levels but in the first instance kindly ask you to visit www.uia.co.uk for our latest updates.