A Message Regarding COVID from our CEO
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A Message Regarding COVID from our CEO

A Message from our CEO, Jon Craven.

As the impact of coronavirus (COVID-19) continues to evolve, we want to keep you updated on the steps we are taking to ensure we continue to deliver excellent service to you, our members and adhere to the latest official guidance.

General support for our policyholders

All our customer facing teams remain operational, with policyholders able to update or renew your policies and make a claim. We do however ask where possible, please can you contact us by email in the first instance to aid the processing of any queries. Our email addresses are listed below for ease.

If you are working from home

If you are an office based worker working from home, it will remain the case that you do not need to contact us regarding your home insurance cover, unless you have visitors to your home on business matters, you make/sell/store goods from your home, offer any other services (i.e. hairdressing), have adapted your property (i.e. using an outbuilding as a home office) or have acquired new business equipment that belongs to you. Please contact us to discuss your cover at support@uia.co.uk.

Supporting new and existing claims

We continue to prioritise our vulnerable claimants and those in alternative accommodation with the aim of returning as many people to their homes as soon as possible. Where appropriate we will continue to utilise technology to conduct virtual visits to assess smaller claims and limit face to face interactions, protecting you and our suppliers. If you are self-isolating or at increased risk of severe illness from COVID-19 we ask you to advise us when you contact us. The Government COVID-19 guidance can be found here.

Travel Insurance

For home insurance policies where travel cover is included, we are posting regular updates on our website here. Please be assured that the travel insurance terms for our existing policyholders will not be affected until your renewal date, but if you have any queries, please contact us at support@uia.co.uk.

As these are rapidly changing times, we are keeping up to date with official Government guidance that is issued by regulatory bodies such as the Financial Conduct Authority and the Association of British Insurers and we are regularly reviewing our policies and procedures.

We are committed to keeping you informed of any significant changes to our policies, procedures and your cover levels but in the first instance kindly ask you to visit www.uia.co.uk for our latest updates.

Members in Financial Difficulty

We understand that our members' financial circumstances may have been affected by COVID-19. If you have been affected please contact us and we’ll do what we can to help. Call us on 01438 761776 or email us at support@uia.co.uk.

Kind regards

Jon Craven

CEO