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Financial Collapse of Specialist Leisure Group Limited

Information from Mapfre, our Travel Insurance provider, in relation to the financial collapse of Specialist Leisure Group Limited.

What to do

Booked with Specialist Leisure Group Limited including Shearings, National Holidays, UK Breakaways, Bay Hotels, Coast & Country Hotels, Caledonian Travel, Wallace Arnold Travel, or Sporting Breaks? Uncertain about what might be covered under your travel insurance policy? For information on the current position, please see:

https://www.shearings.com/

https://nationalholidays.com/

https://www.ukbreakaways.com/

https://www.bayhotels.co.uk/

https://www.coastandcountryhotels.com/

https://www.countrylivinghotels.com/

https://www.caledoniantravel.com/

https://www.wallacearnoldtravel.com/

https://www.sportingbreaks.com/

https://www.abta.com/news/specialist-leisure-group-limited

The below information is designed to help you understand what may be covered and anything you’ll need to do to make a claim.

Bear in mind

You will need to check your policy terms and conditions to see exactly what cover your policy provides and how much you can claim for, as different policies vary.

Your Policy

Your policy cover becomes applicable only where you can’t get a refund elsewhere. You will need to provide proof that you cannot get a refund.

In the first instance, please refer to the ABTA website, as a vast majority of bookings will be covered by one of the options listed here.

If you used a credit card for any part of the payment of the trip - even if just a deposit and the rest was by bank transfer - you should be covered by Section 75 of the Consumer Credit Act. 

If each of these routes is exhausted only then will a claim be considered, and only if your policy covers suppliers failure. Please refer to your policy documents.

How to make a claim

If you are unable to obtain a refund of your trip costs from elsewhere and you need to make a claim, you can do so by contacting Travel Claims Services.

Phone: 0207 748 6479

or email: claims@travelclaimsservices.com

If you have any questions, please get in touch.