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Contact Us

 

Please select what you would like to contact us about:

Home Insurance

If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.

Christmas Opening Times: Sales & Customer Services

Day Opening hours*
Christmas Eve 8.30am to 3pm
Christmas Day Closed
Boxing Day Closed
New Years Eve 8.30am to 3pm
New Years Day Closed

**Claims opening times remain unchanged throughout the Christmas and New Year period**

Phone

Home Insurance Phone Opening hours*
Sales 0800 064 8424 8.30am to 8pm Monday to Friday
Customer Service 01438 761776 8.30am to 6pm Monday to Friday
Claims 01438 51 88 55
(Call rates may vary)
24 hours a day, 7 days a week
Home Emergency Claims 0333 000 7970 24 hours a day, 7 days a week
24 Hour Legal Helpline 0333 000 7875 24 hours a day, 7 days a week

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

Home insurance Email
Sales sales@uia.co.uk
Customer Service support@uia.co.uk
Claims claims@uia.co.uk

Travel Insurance

If you have a question about Travel insurance you can get in touch with us by phone or email.

Phone

Travel Insurance Phone Opening 
Travel Insurance
Single and Multi-trip cover
   
Sales & Customer Service 01708 33 90 95 9am to 6pm Monday to Friday, 9am to 12pm Saturday
24 hr Medical Helpline 0207 748 0521 24 hours a day, 7 days a week
Claims
(Policies purchased on or after 29th February 2016)
0207 748 6479 9am to 5pm Monday to Friday
Claims
(Policy start date before 29th February 2016)
0207 748 0672 9am to 5pm Monday to Friday
Travel Insurance 
(if shown on your UIA Home Insurance policy schedule)
   
24hr Medical Helpline 0207 748 2964 24 hours a day, 7 days a week
Claims Helpline 0207 748 2965 9am to 5pm Monday to Friday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

Travel Insurance Email
Travel Insurance
Single and Multi-trip cover
info@allclearinsurance.com
Travel Insurance
(if shown on your UIA Home Insurance policy schedule)
support@uia.co.uk

Car Insurance

UIA Mutual Car Insurance is available to new customers, all existing UIA Mutual insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers.

If you have a question about Car insurance you can get in touch with us by phone or email.

Phone

Car Insurance Phone Opening hours*
Sales 08444 939 006*
*Calls cost 7p per minute plus your phone company's access charge
8.30am to 9pm Monday, 9am to 9pm Tuesday to Thursday, 8.30am to 8.30pm Friday, 9am to 5.30pm Saturday
Customer Service 03303 438 487 8am to 8pm Monday to Thursday, 8am to 7pm Friday, 9am to 5.30pm Saturday
Claims 0800 9537 537 24 hours a day, 7 days a week

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Pet Insurance

If you have a question about Pet insurance you can get in touch with us by phone.

Phone

Pet Insurance Phone Opening hours*  
Sales 0800 456 1164 8am to 8pm Monday to Friday, 9am to 5pm Saturday
Customer Service 0333 003 2271 8am to 8pm Monday to Friday, 9am to 5pm Saturday
Claims 0333 003 2275 8am to 8pm Monday to Friday, 9am to 2pm Saturday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

General Enquiry

If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section

Phone

General Enquiry Phone Opening hours*  
Main switchboard 01438 761761 8.30am to 6pm Monday to Friday

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email

General Enquiry Email
For general information about UIA support@uia.co.uk
For Customer Service support@uia.co.uk

Post

If you prefer, you can write to us at:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK

In Person
How to find us:

  1. Leave A1(M) at J7 (South Stevenage)
  2. Follow A602, Broadhall Way, until you reach a roundabout
  3. Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
  4. At next roundabout, turn right into Six Hills Way
  5. At next roundabout, turn right into B197, London Road
  6. Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
  7. Kings Court is the red brick building with a large round window in the centre, opposite Asda
  8. Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors

Find us with Google Maps.

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How to Complain

We always try to give you the best possible service, but we know that occasionally problems can occur. If you need to make a complaint please email us at complaints@uia.co.uk, alternatively if your complaint is regarding a policy with us you can call us on 01438 761 764. And, if your complaint is regarding a claim please call us on 01438 761 743.

You can also put your complaint in writing by sending it to the above address (please include the relevant department in the address) and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Our Complaints Procedure is available to download.

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Media

Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:

Phone: Mary Webb 01438 761 707
Email: Mary.Webb@uia.co.uk

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*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.

Live Chat

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Trustpilot

CWU, FBU, GMB, NASUWT, RMT, UNISON, UNITE, USDAW, Ramblers' Association, BFAWU, and NAPO are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd. UIA Mutual is a trading name of UIA (Insurance) Ltd. UIA (Insurance) Ltd is a member of the Association of British Insurers and is a registered society under the Co-operative and Community Benefit Societies Act 2014. UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd and UIA Insurance Services Ltd. Principal Office Address: Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP