Cookies and Privacy
For the purpose of the Data Protection Act 1998 (the Act), the data controller is UIA (Insurance) Limited (Company Registration Number AC000532) of Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP
Purpose
This policy explains when and why UIA Group collect personal information about people who visit the UIA website requesting an insurance quotation, how it is used, the conditions under which it is disclosed and how it is kept secure.
UIA Group will act as the data controller for any personal information that you supply, and there are specific legal requirements for UIA Group to hold that data safely and securely.
This policy will be updated from time to time, so please continue to check this page occasionally to ensure that you are happy with any changes.
By using the UIA website, you are agreeing to be bound by this policy.
Any questions regarding this policy should be sent to:
Email: support@uia.co.uk
Letter address: Privacy Policy, Customer Experience Team, UIA, Kings Court, London Road, Stevenage, SG1 2TP.
Telephone: 01438 761776
Policy
You should be aware that UIA Group collect information about you when you use the website.
The personal information collected may include your name, address, email address, IP address and information regarding what pages you are accessing and when. If you make a payment online, the card information is not held by UIA Group, it is collected by the third party processors who specialise in the secure online capture and processing of credit/debit card transactions.
Your information may be used in one of the following ways:
- Process an insurance quote that you have requested.
- Process an insurance contract that you have entered into.
- Allow UIA to carry out our obligations arising from any contracts entered into by you and us.
- Dealing with entries into a competition.
- Seek your views or comments on the services we provide.
- Notify you of a change to the UIA services.
- Send you communications which you have opted to receive, which may include details of UIA goods and services, or promotions of UIA partners goods and services.
- Process a job application for UIA Group.
UIA does not sell or rent your information to third parties, nor will we share your personal information for marketing purposes.
UIA reviews its retention period for personal information on a regular basis, but are legally required to hold some types of information to fulfil statutory obligations.
UIA will hold the personal information on our systems for as long as necessary to allow us to undertake the relevant activity, or as long as it states in any relevant contract.
UIA will take steps to ensure that the personal information given by you is held securely.
Controlling Your Data
From time to time, we will contact you for marketing purposes by email, letter, telephone or text message unless you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by completing this form.
If you do not want us to use your data for marketing purposes, please tick the relevant box situated on the form on which we collect your information.
Working with third party providers:
UIA works closely with various third party product providers to bring you a full range of insurance goods and services, such as travel insurance, pet insurance and motor insurance.
When you enquire about one of these insurance products, the relevant third party insurance provider will use your details to provide you with information and a quotation, and to carry out any obligations arising from any contract that you enter with them. In some cases that company, rather than UIA Group, will be acting as the data controller of your personal information and therefore you are advised to read their Privacy Policy as well.
Please be aware that:
The accuracy of your information is important to us here at UIA.
You have to right to ask for a copy of the information UIA Group hold about you; however we may charge for subsequent or spurious information requests to cover costs in providing you with the details of the information we hold on you. Any information requests should be emailed to: support@uia.co.uk
You have the right to lodge a complaint with the UK Information Commissioners Office if you believe that UIA have not handled or obtained your personal information in an appropriate manner. Their website link is shown below:
Security
Because the confidentiality of your personal and financial details is very important our Web site secures your private information using a Go Daddy SSL Certificate. That is why this website uses 256-bit encryption that utilises SSL (Secure Sockets Layer).
It works by automatically scrambling the information you send over the web to make it meaningless. Once it arrives, we have the key to de-scramble the words. When you fill in any personal information or payment details, you will be in a secure area of the site. You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with https://. The letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it.
In some instances the web page may not display https:// or a padlock; this is often the case with websites that use framesets. You can still confirm the security settings on these pages by right-clicking on the page and selecting 'properties'. If the page is secure the address line will begin https://. If you are using a Firefox browser then you will need to select 'This Frame > View Frame Source', and not 'properties'.
All the information that we save for you is protected by firewalls and a wide range of IT security measures.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Online Chat
When you use the online chat your user name, geographical location, browser, PC specification, pages visited on the site and a transcript of the entire online chat is stored securely in the online chat database. We use this information to measure site activity and to develop ideas for improving our site.
Cookies
What Are Cookies?
Cookies have been an intrinsic part of the online experience for some time and largely go unnoticed, operating in the background. They are small files that are automatically stored on your computer and are there to allow certain features of a website to function properly.
A cookie will typically contain information so that a website can recognise a unique visitor, and optimise the web experience accordingly.
UIA and Cookies
So that you can benefit from all the features on the UIA.co.uk site your computer, mobile or other device will need to accept cookies.
We only use two types of cookies, session cookies - which are temporary cookies that remain in the cookie file until you leave the site - and persistent cookies - which remain in the cookie file for a specific time, depending on the lifetime of the specific cookie. We don't use any third party tracking cookies.
Why do we use cookies?
- To help us recognise you as a unique visitor (just a number) when you return to our website.
- To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same material repeatedly.
- To compile anonymous, aggregated statistics that allow us to understand how our site is used and to help us improve the structure of our website.
Cookies Used on UIA.co.uk
| Cookie Name | What It's Used For |
|---|---|
| ecm | This cookie is used to store information about the anonymous and logged in visitor, including language, currency, user culture, and site information. For authenticated users, the user id and a unique ID are stored, and compared with the values on the server to determine valid authentication. |
| EktGUID | This cookie is used to track visitors to the site. A unique identifier for the current visitor is generated for all visitors, including anonymous visitors, and assigned to the visitor at the time they first arrive on the site. We use this information to uniquely identify the user when they perform unauthenticated actions on the site, such as commenting on content, and also to compile reports on visitor usage. |
| EkAnalytics | This tracks which users view which pages. This allows analytics reports to be generated. |
| ASP.NET_SessionId | This holds user specific non personally identifiable information which can identify individual users and allow applications to track them over a session so the correct content is delivered to the correct user. |
| whoson | This cookie stores an ID value so we can tell where you came from and if you have been on before; this will enable us to assess the effectiveness of this service. |
| pageparams | This provides specific information about the current page the user is on. |
| contextparams | This allows the site to understand what the user is currently doing. |
| searchcookie | Holds information about the users search. |
| 2823_0 | Identifies a user has entered a competition. |
| __utma __utmb __utmc __utmz |
These cookies enable Google Analytics to work. They work to enable, establish and continue a user's session, taking the relevant information to allow us to analyse how the site is used and how we can improve it so that you continue to get the best service possible. The information is only seen by the relevant teams at UIA and Google. |
| Showcookienotice | This cookie lets the site know you have closed the pop up cookie notice. |
Disabling/Enabling Cookie
You have the ability to accept or decline cookies by modifying the settings in your browser. However, this could impact on the use of interactive features on our site. Please refer to your internet browser's 'help' facility, or alternatively, you may wish to visit http://www.allaboutcookies.org/manage-cookies/ which contains comprehensive information on how to manage cookies on a wide variety of browsers.
It is also possible to delete cookies; however this may result in difficulties in navigating around the Site.
By deleting cookies, information collected to date becomes redundant. We will still hold the information about the cookie on our system however we will not be able to identify your computer the next time you visit the site. The information we hold about that cookie becomes completely unidentifiable as soon as you have deleted it from your computer.
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