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Cookies and Privacy

For the purpose of the Data Protection Act 1998 (the Act), the data controller is UIA (Insurance) Limited (Company Registration Number AC000532) of Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP

Information we may collect from you
We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

Any information you provide via this Website (the Site) will not be passed to third parties for uses other than that of administering policies or for analysis. It may also be used to keep you informed of other products and services from UIA. By submitting information via the Site, you consent to the use of that information as detailed above, however you may contact us at anytime to have your details removed.

We protect your information through the use of firewalls to prevent unauthorised traffic to the servers, which are located in secure premises and are under constant surveillance to stop unauthorised access.
The Internet is a global medium; consequently your information may be transferred outside the European Economic Area en route to our servers. By submitting information via the Site, you consent to such transfer.

Because the confidentiality of your personal and financial details is very important our Web site secures your private information using a VeriSign SSL Certificate. That is why this website uses 256-bit encryption that utilises SSL (Secure Sockets Layer).

It works by automatically scrambling the information you send over the web to make it meaningless. Once it arrives, we have the key to de-scramble the words. When you fill in any personal information or payment details, you will be in a secure area of the site. You can check this by looking for a padlock in the bottom corner of your web browser and that the web address starts with https://. The letter 's' stands for secure. When you send your information over the web, it will be encrypted to protect anyone from reading it.

In some instances the web page may not display https:// or a padlock; this is often the case with websites that use framesets. You can still confirm the security settings on these pages by right-clicking on the page and selecting 'properties'. If the page is secure the address line will begin https://. If you are using a Firefox browser then you will need to select 'This Frame > View Frame Source', and not 'properties'.

All the information that we save for you is protected by firewalls and a wide range of IT security measures.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Online Chat
When you use the online chat your user name, geographical location, browser, PC specification, pages visited on the site and a transcript of the entire online chat is stored securely in the online chat database. We use this information to measure site activity and to develop ideas for improving our site.

Cookies and Privacy Policy 

What Are Cookies? 

Cookies have been an intrinsic part of the online experience for some time and largely go unnoticed, operating in the background. They are small files that are automatically stored on your computer and are there to allow certain features of a website to function properly.

A cookie will typically contain information so that a website can recognise a unique visitor, and optimise the web experience accordingly.

UIA and Cookies 

So that you can benefit from all the features on the site your computer, mobile or other device will need to accept cookies.

We only use two types of cookies, session cookies - which are temporary cookies that remain in the cookie file until you leave the site - and persistent cookies - which remain in the cookie file for a specific time, depending on the lifetime of the specific cookie. We don't use any third party tracking cookies.

Why do we use cookies? 

  • To help us recognise you as a unique visitor (just a number) when you return to our website.
  • To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same material repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how our site is used and to help us improve the structure of our website.

Cookies Used on 

Cookie Name What It's Used For
ecm  This cookie is used to store information about the anonymous and logged in visitor, including language, currency, user culture, and site information. For authenticated users, the user id and a unique ID are stored, and compared with the values on the server to determine valid authentication. 
EktGUID  This cookie is used to track visitors to the site. A unique identifier for the current visitor is generated for all visitors, including anonymous visitors, and assigned to the visitor at the time they first arrive on the site. We use this information to uniquely identify the user when they perform unauthenticated actions on the site, such as commenting on content, and also to compile reports on visitor usage. 
EkAnalytics  This tracks which users view which pages. This allows analytics reports to be generated. 
ASP.NET_SessionId  This holds user specific non personally identifiable information which can identify individual users and allow applications to track them over a session so the correct content is delivered to the correct user. 
whoson  This cookie stores an ID value so we can tell where you came from and if you have been on before; this will enable us to assess the effectiveness of this service. 
pageparams  This provides specific information about the current page the user is on. 
contextparams  This allows the site to understand what the user is currently doing. 
searchcookie  Holds information about the users search. 
2823_0  Identifies a user has entered a competition. 
These cookies enable Google Analytics to work. They work to enable, establish and continue a user's session, taking the relevant information to allow us to analyse how the site is used and how we can improve it so that you continue to get the best service possible. The information is only seen by the relevant teams at UIA and Google.
Showcookienotice   This cookie lets the site know you have closed the pop up cookie notice.

Disabling/Enabling Cookies 

You have the ability to accept or decline cookies by modifying the settings in your browser. However, this could impact on the use of interactive features on our site. Please refer to your internet browser's 'help' facility, or alternatively, you may wish to visit which contains comprehensive information on how to manage cookies on a wide variety of browsers.

It is also possible to delete cookies; however this may result in difficulties in navigating around the Site.

By deleting cookies, information collected to date becomes redundant. We will still hold the information about the cookie on our system however we will not be able to identify your computer the next time you visit the site. The information we hold about that cookie becomes completely unidentifiable as soon as you have deleted it from your computer.

Controlling Your Data 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data for marketing purposes, please tick the relevant box situated on the form on which we collect your information.

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CWU, FBU, GMB, NASUWT, RMT, UNISON, UNITE, USDAW, Ramblers' Association, BFAWU, and NAPO are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd. UIA Mutual is a trading name of UIA (Insurance) Ltd. UIA (Insurance) Ltd is a member of the Association of British Insurers and is a registered society under the Co-operative and Community Benefit Societies Act 2014. UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd and UIA Insurance Services Ltd. Principal Office Address: Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP