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Travel Insurance Frequently Asked Questions

If you have any questions about travel insurance, we’re happy to help. You can find answers to our most frequently asked questions below. It’s often the fastest way to find help – including how to make changes to your policy, what’s covered and how to make a claim.

If you can’t find the information you need below, please get in touch via email at uia@rockinsurance.com or call us on 01293 855 831 (open Monday to Friday 8.30am – 6pm, Saturday 9am – 5pm, closed on Sunday).

Current customers please read our latest coronavirus update & FAQs from our travel insurance provider.

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UIA Mutual Travel Insurance is arranged by ROCK Insurance Group. ROCK Insurance Group is a trading name of Rock Insurance Services Limited an insurance intermediary which is authorised and regulated by the Financial Conduct Authority. Registration number 300317. Registered office: Griffin House, 135 High Street, Crawley, West Sussex RH10 1DQ. Registered in England and Wales No 04288578.