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Tips for protecting your home this winter

Don't let your festive cheer be dimmed, remember to enjoy the fun and festivities responsibly with our short video guide to staying safe during the winter months.

Making a claim

No one likes making a house insurance claim but unfortunately for most people, there will come a time when you need to. Should this happen though, you can enjoy peace of mind that UIA Mutual will assist you efficiently and professionally.


A video guide to our claims process


Before you claim

UIA Mutual's professional and sympathetic claims handlers will talk you through the house insurance claims process, however, it is recommended that you take the following actions:

Switch off the gas, electricity, water etc. if necessary and if it is safe to do so in order to prevent further damage to your home.  

Keep all damaged items for which you are making a claim, as we may need to see them. If there is risk of further deterioration, take photographs of the items too.

Collect all paperwork that supports your claim including receipts, valuations, guarantees and instruction manuals. Photographs of items may help too.

Report theft and malicious or impact damage to the police immediately. They will give you a crime reference number that we will need to process your claim.

No one wants to have to make a claim but, should the worst happen, here at UIA Mutual we want to help make things as easy and quick as possible for you. Choose which method you would prefer to use to make a claim and we will guide you through the process.

Claim over the phone

When making a house insurance claim it is recommended that you contact UIA Mutual as soon as possible. You can telephone on 01438 51 88 55*.

If your claim relates to your UIA Mutual Home Emergency policy, please call us on 0333 000 7970 instead.

Our expert claims handlers want to help and will deal with your claim sympathetically. We are available 24 hours-a-day, 7 days-a-week to guide and help you easily through the claims process because disaster can strike at any time.  

To make the process as quick as possible, please ensure you have the following information to hand before you call us:

  • your policy account details
  • details of the incident including what happened and how it happened
  • a list of damaged, lost or stolen items including the make, type, age etc.
  • a crime reference number from police if necessary.  


Claim online

You can make a home insurance claim online by emailing We strive to provide you with the very best service, and you can help us to do this by providing us with the best telephone number to contact you on and as many details relating to your claim as possible.

Once we have this information, we may contact you by phone in order to complete the process.

Claim in writing

If you would prefer to write to us, please send your claim details with as much information as possible to:

Claims Department
 UIA (Insurance) Limited
 Kings Court
 London Road
 SG1 2TP

We will need your insurance policy details and information about what the incident was and how it happened. If there was a theft, please supply the crime reference number and a list of any stolen items. Include your address and phone number and we will soon contact you to complete your home insurance claim.  

What happens next?

Once you have contacted us with your claim details, our helpful handlers will quickly process your claim. If your house requires any repairs, we will appoint one of our trusted contractors to repair the damage to your house. Our contractor will contact you to arrange a suitable date to survey the damage to your house and determine what work needs to be done. Next, the contractor will arrange with you a start date for the repair work to begin.  

Any items that have been damaged, lost or stolen will be replaced with new items by our network of suppliers. We will contact the supplier with the list of items to be replaced and you will very quickly receive the new replacements.  


At UIA Mutual, we strive to serve you to the best of our ability. However, if you are not satisfied, we take your complaints very seriously. We listen carefully to your concerns and will always do our utmost to resolve any issues.  

If you need to make a complaint please email us at, alternatively you can call us on 01438 761 743  or write to us at the above address and we'll investigate. Download our Complaints Procedure here.  

* Call rates may vary. Please note that we record phone calls both for your protection and to monitor the quality of our service. To prevent fraud, we also exchange information with the police and other insurance companies.
* Terms and conditions apply  


To discover the extensive cover that UIA Mutual offer get a competitive house insurance quote online.