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Important BulletinsImportant Bulletins

Signature Policyholders

Our policy wording has been updated since you last took out or renewed your policy with us to reflect the ongoing travel situation and current practices in the industry.

Please find below the updated text which replaces the content in the policy booklet and the associated IPIDs (which you will have received with your renewal notice).

Updated Travel Cover

This impacts all Signature policyholders and those who have chosen to add on Travel Cover to their home insurance policy. 

Date Effective: Your renewal date or date of purchase - after 1st April 2021

With recent amendments to Foreign, Commonwealth & Development Office (FCDO) advice, from 1st April, we have removed the general exclusion relating to COVID-19 in your policy document, which means we are now able to provide you with enhanced cover and extra protection for claims relating to COVID-19, under:

  • Section A (Cancelling and cutting short your holiday) because you, or member of their family or travelling party becomes ill with Coronavirus or must quarantine as a result of medically diagnosed Coronavirus.
  • Section B (Medical and other expenses) for treatment needed abroad, including up to £2,000 for additional accommodation and travel expenses if trips need to be extended following treatment for Coronavirus.

Your new Travel IPID

Your updated policy wording (Section F – Annual Travel Cover)

 

Updated Home Emergency Cover

This impacts all Signature policyholders and those who have chosen to add Home Emergency cover to their home insurance policy. 

Date Effective: Your renewal date or date of purchase - after 1st April 2021.

  • Telling us about your claim and What happens next sections have replaced How to Tell us about your claim.  Please note contact details have not changed.
  • The process for claims relating to biomass boiler or anaerobic digester systems.

Your Home Emergency IPID has not changed

Your updated policy wording (Section E – Home Emergency Cover)

 

Updated Legal Protection and Identity Theft Protection

This impacts all Signature policyholders and those who have chosen to add Legal Protection and Identity Theft Protection to their home insurance policy. 

Date Effective: Your renewal date or date of purchase - after 1st April 2021.

  • Your Legal Protection & Identity Theft cover now includes a confidential counselling and assistance helpline. Details can be found on page 47 of the policy wording below. 
  • For claims that arise from contracts to carry out construction work, or the design, conversion or extension of any building where the dispute arises from an agreement in excess of £6,000 were formerly excluded. We have amended this exclusion to raise the sum for which cover is available from £6,000 to £10,000. This could make it easier for you to make a claim against the policy.
  • We have also tightened the exclusion to refer to agreements that are ancillary to a contract that exceeds £10,000. This means that if you enter into different contracts for construction and other related work to be carried out (for example project management), where you have a contract that exceeds £10,000, a dispute that arises from any smaller contracts that have been entered into which support the contract that exceeds £10,000 or are ancillary to it will also not be covered.

Your new Legal Protection and Identity Theft IPID

Your updated policy wording (Section D – Legal Protection and Identity Theft Protection.).

 

If you have any queries or would like printed copies of these documents, please contact Customer Services on 01438 761776 or email support@uia.co.uk.