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Pet Insurance - How to ClaimHow to claim

Pet Insurance – Desktop Pet Insurance – Mobile

UIA Pet Insurance is arranged and administered by Petwise, which is a trading name of Ultimate Insurance Solutions Limited.

Our claims department is staffed with veterinary nurses so that you can rely on expert and professional help. When you need to make a claim simply call us on 0800 456 1164* and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.

* Telephone lines are open Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday and Public Holidays closed. Calls at other times and from different service providers, including mobiles, may vary. Calls may be recorded for training and monitoring purposes.

UIA Pet Insurance is arranged and administered by Petwise, which is a trading name of Ultimate Insurance Solutions Limited.

Ultimate Insurance Solutions Limited are authorised and regulated by the Financial Conduct Authority (No. 311368).  Registered in England and Wales Number 3299891.  Registered office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.  Pet insurance will be underwritten by Zenith Insurance plc, registered in Gibraltar (No. 84085) with registered office address at 846-848 Europort, Gibraltar  and authorised by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority and Prudential Regulation Authority in respect of underwriting business in the UK (register number: 211787).

You can check this by visiting the Financial Services Register at www.fca.org.uk/register or contacting the Financial Conduct Authority on 0800 111 6768.

CWU, FBU, GMB, NASUWT, RMT, UNISON, UNITE, USDAW, Ramblers' Association, BFAWU, and NAPO are Introducer Appointed Representatives of UIA (Insurance) Ltd and UIA (Insurance Services) Ltd. UIA Mutual is a trading name of UIA (Insurance) Ltd. UIA (Insurance) Ltd is a member of the Association of British Insurers and is a registered society under the Co-operative and Community Benefit Societies Act 2014. UIA (Insurance) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. CWU Insurance, Unite Insurance and Usdaw Insurance are trading names of UIA (Insurance) Ltd and UIA Insurance Services Ltd. Principal Office Address: Kings Court, London Road, Stevenage, Hertfordshire, SG1 2TP