How to Claim – UNISON Travel Insurance – UIA (Insurance) Ltd

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UIA Mutual Travel Insurance is arranged and administered by AllClear Limited.

From 16th March 2020, travel insurance policies will no longer provide cover for claims relating to Coronavirus disease (COVID-19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or any mutation of these. For more details on how this may affect you, please click here here for a statement from our Travel Insurance provider Mapfre.Call 0207 748 6479 as soon as possible to register your travel insurance claim.

All calls are answered by experienced claims handlers who are on hand Monday to Friday 9am - 5pm. They may ask you to gather the original receipts and invoices for any lost, stolen or damaged items.

It is recommended that you keep emergency contact telephone numbers somewhere easily accessible. If you require medical help in an emergency call: +44 207 748 0671 available 24 hours a day, 7 days a week.

Calls may be recorded or monitored for training purposes to improve the quality of our service.

Update on Travel Claims Service Levels (25th August 2020)

Our claims handlers, Travel Claims Services is experiencing a large volume of calls and correspondence at the moment. This means it’s taking them much longer to answer calls and respond than they would like. We're really sorry and appreciate your patience and understanding.

Postal claims have been taking longer to process than normal. This is because Travel Claims Services had to temporarily close the office due to Coronavirus. They’re working through these claims now that staff have begun returning to the office and will contact customers who submitted postal claims as soon as possible.

If you’re submitting a cancellation claim that’s due to Coronavirus, please contact your airline, travel company or credit card provider for a refund in the first instance. That’s because travel insurance only covers costs that you’re unable to get refunded elsewhere. If you’ve already contacted your airline, travel company or credit card provider and you’re waiting to hear from them – please be patient. Our claims handlers won’t be able to review your claim until you’ve got a final answer from them – which you will need to provide written evidence of - please don't submit your claim without it.

If you have any questions relating to an existing claim, please email at - if you have your claims reference number, please include that in your email. If you don’t hear back right away, this doesn’t mean the claim has been overlooked. Travel Claims Services are trying to deal with all claims as quickly as they can. Please check your inbox and answerphone regularly in case they have been in touch.

If you would like to submit a new claim you can download a form on our website

AllClear Travel Insurance is arranged by AllClear Limited, which is registered in Gibraltar company number 117274. AllClear Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC1329B and trades into the UK on a freedom of services basis, FCA FRN 824283.