Travel Insurance Frequently Asked Questions
From 16th March 2020, travel insurance policies will no longer provide cover for claims relating to Coronavirus disease (COVID-19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or any mutation of these. For more details on how this may affect you, please click here here for a statement from our Travel Insurance provider Mapfre.
Click to expand the area you are interested in to see answers to some of our most frequently asked questions. If you are unable to find the answer to your question please contact us.
Buying a policy
Is it safe to pay for my policy on the Internet?
Yes. Our site uses 256-bit encryption that disguises and protects your personal and payment details and prevents them from being accessed by or disclosed to third parties.
Do I get a discount when I buy UIA Travel Insurance online?
Yes, you can get an additional 10% discount when you buy your travel insurance with us online.
Claims
Do I need to keep the item I am claiming for?
You must keep all damaged items as we may wish to view them. You should also collate any documentation that will support your claim, such as receipts, valuations, instruction booklets and guarantee cards. It may also be helpful to take photographs to support your claim.
How do I make a claim on my travel insurance?
Call UIA as soon as possible, the number can be found in your policy booklet or by visiting our Contact Us page. All calls are answered by our experienced claims handlers who are on hand 24 hours a day, 7 days a week. Calls may be recorded or monitored for training purposes to improve the quality of our service.
Service and Cover
Don't I have to get my travel insurance from a travel agent?
No! You can get a quote from us now. If you like it, you can simply buy online.
Can I choose the cover I need?
Yes, we offer a range of options which include both annual multi trip and single trip with either premier or standard cover levels.
Can I cover my personal belongings on holiday?
Yes, our additional cover protects you if your personal belongings are lost or stolen.
Are discounts available for families?
Yes, our special family cover options could save you even more money. We offer cover for you, your partner and any number of dependent children under the age of 18, while children under 4 are insured free. Single parents can also make savings.
Plus, you can get an additional 5% discount when you buy your travel insurance with us online.
Does UIA travel insurance cover me for coronavirus?
From 16th March 2020, travel insurance policies will no longer provide cover for claims relating to Coronavirus disease (COVID-19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or any mutation of these. For more details on how this may affect you, please click here for a statement from our Travel Insurance provider Mapfre. You can contact our Travel Services Team on 0207 748 6479 or email claims@travelclaimsservices.com. Cover is subject to our standard terms and conditions.
Do I get a discount when I buy UIA Travel Insurance online?
Yes, you can get an additional 10% discount when you buy your travel insurance with us online.
AllClear Travel Insurance is arranged by AllClear Limited, which is registered in Gibraltar company number 117274. AllClear Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC1329B and trades into the UK on a freedom of services basis, FCA FRN 824283.
